FAQ

Which payment methods are accepted?

We accept a variety of payment methods, including PayPal, credit card, and Klarna. You can choose the payment method that best suits you.

How can I return my order?

Where can I enter a discount code?

You can easily enter your discount code at checkout. After you select your items and proceed to checkout, you'll find an option to enter your discount code.

How can I subscribe to the newsletter?

You can easily subscribe to our newsletter by entering your email address at the bottom of the page. This way, you'll receive regular updates, offers, and news.

Do you offer international shipping?

We offer shipping within Europe and Turkey. If you are outside of this zone, we recommend contacting our customer service.

Do you offer express shipping?

Yes, we offer express shipping. You can select this option directly at checkout. Please note that express shipping incurs additional charges.

Can I change my delivery address after I have placed the order?

Unfortunately, this is only possible if the order hasn't been shipped yet. Please contact our customer service as soon as possible to arrange a change to your delivery address.

How many days do I have to initiate a return?

You have the option to return the goods within 14 days of delivery. Please note that the items must be in unused condition and include both the original packaging and tags.

What are your customer support hours?

Our customer support is available 24 hours a day, 7 days a week. We strive to resolve your request as quickly as possible.

How can I file a complaint?

You can, of course, contact us using our designated contact information. Please do not hesitate to contact us if you have a complaint.